Message to our Taxpayers
If you received an email from Invoice Cloud reminding you of your tax or sewer payment, please do not use the payment link. Invoice Cloud is our prior on-line merchant, and the email was sent out in error. You should have received a paper copy in the mail. If you want to pay on-line please look up your bill at www.windsorlocksct.org.
We apologize for any inconvenience!
Please read the instructions before looking up and paying a bill online.
Do not pay online if you require a DMV clearance(renewal, new car purchase, plate transfer etc) To receive an immediate clearance, you must pay in the tax office with cash, credit or debit card, money order, or certified bank check. If you pay online with a credit/debit card please allow 5 business days before calling for a DMV clearance. Please allow 10 business days for a DMV clearance on any online ACH payments.
Please note that a merchant fee will be applied to your payment. The fees are as follows:
Electronic Check: $1.25
Debit Card (Tax Only): $3.95 (Debit Cards cannot be used for WPCA payments)
Credit Card: 2.5% ($2.00 minimum)
WPCA Payments: 2.5% ($2.00 minimum)
Electronic payments returned due to entering improper banking information is subject to a $5.00 reject fee.
To lookup and pay your W.P.C.A bill you will need either the account number or unique ID from your bill. Unlike tax bills, WPCA bills are not public information.
When attempting to make a WPCA payment please click on SEWER/WATER/MISC until it is highlighted in yellow. To find your bill, we recommend using the account/bill number located on your bill starting with the number 2023-06-XXXXXXX and hit enter. Please see the example below.
Please contact (860) 627-1415 if you have any questions.
Paying by Credit Card/Debit Card:
The transaction fee is charged and collected directly by the credit card merchant. The Town of Windsor Locks does not profit from the feescharged at the time of the transaction. Per Connecticut General Statute 12-141a, municipalities may require residents to pay the fees associated with credit or debit card transactions The most fair and equitable option is for the individual taxpayer to pay the fees associated with their transaction. Debit Cards cannot be used for WPCA payments.If you choose to pay with a debit card, then you must enter the transactions separately, Tax as a debit card transaction and WPCA as a credit transaction(fee 2.5% of the total). As a reminder, the town offers an EFT/ACH online payment option costing only $1.25 per completed transaction. We understand that these fees are frustrating but are beyond the control of our municipality
Payments will be considered on time as long as the payment has been completed on the final due date. After the payment has been completed, you will receive a payment confirmation containing the list number, amount paid, and a confirmation number - print out this page and save it for your records.
If you would like to create an appointment with Peter Juszczynski (Tax Collector) to come in and have him walk you through the process step-by-step and answer any questions, please call (860) 627-1415.
Information for the system is updated 24 hours after the Tax Office receives payment and posts to our system. Payments are not reflected until after this happens. Likewise, adjustments done by the Assessor's Office are not reflected online until 24 hours after the adjustment has been made.
If you have any questions, please feel free to call us at (860) 627-1415. For any suggestions on how to make the process easier, please feel free to email [email protected] (please have the subject line read Online Improvement).